FAQ

What is your shipping policy?
We offer both standard and expedited shipping options for your convenience. Orders are shipped with tracking information, so you can monitor your package every step of the way.
- Standard Shipping: Delivery within 3–7 business days.
- Expedited Shipping: Delivery within 2–4 business days.

We ship within and outside North America, ensuring you can enjoy Vitalysse products no matter where you are.

What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not, you can return your item within 30 days of delivery.
- Items must be unused and in their original packaging to qualify for a refund.
- Derma rollers with opened packaging are final sale due to hygiene reasons. However, we can offer store credit for these items.
- A flat fee of $8 will be deducted from your refund to cover return shipping.

If you’d like to initiate a return, please contact us at info@northstardevices.com.